Get Help

You can use the Secretary of the State (SOTS) support ticket system for help with:

• Annual Report Filing
• Business Filings (Forms and Fees)
• Document Authentication/Apostille
• Foreign Investigation Penalty/Demand Letter
• Notary
• Trademark
• UCC Filing

Create a support ticket

For all other questions, please visit the Secretary of the State Contact Us page.


If your credentials are not recognized, you may need to create an account in the new system. 


Please note that CONCORD is no longer in use. You can learn how to create an account in the new system here.


Here is the sign up link.


You can recover your username here. 


If you need to reset your password, you can do it here.

For help with the New Business Checklist tool, contact:


Department of Economic and Community Development, Office of Small Business Affairs


Email: DECD.BusinessCTHelp@ct.gov

Phone: 860-500-2333

For manufacturing assistance contact the DECD Office of Manufacturing via email at decd.mfg@ct.gov.

For issues with the app itself, send an email with the specific issue to ctds.feedback@ct.gov with the Subject line: New Business Checklist Technical Issue

For assistance with licensing, visit the eLicense Portal and email the agency listed at the bottom of the page that provides the license.

For assistance with specific licenses provided by the Department of Consumer Protection you can contact that Help Desk as follows:

Phone: 860-713-6000

Email: dcp.licenseservices@ct.gov

You can also visit the Licensing and Permits page for additional information.

For help with business taxes, contact:

Department of Revenue Services

Email: DRS@ct.gov (general questions only, no attachments or images)

Phone: 860-297-5962

You can also visit our CT Business Taxes page for more information.

For help with questions about hiring, reporting new employees, and employer responsibilities,

contact:
Department of Labor


Phone: 860-263-6000

You can also visit our Employment Services page for more information.

For assistance with Non-Unemployment Benefits: CTDOL Non-Unemployment Benefits Help Request Form

For information related programs for minority-owned businesses, visit the Department of Economic and Community Development Minority Business Initiative page. 

If you are interested in doing business with the state, please visit the Supplier Diversity Program Small & Minority Businesses (ct.gov) or email DAS-DLSupplierDiversity@ct.gov.

For help and support for women-owned businesses, visit the Department of Economic and Community Development’s Women-Owned Businesses page.

If you are interested in doing business with the state, please visit the Supplier Diversity Program Small & Minority Businesses (ct.gov) or email DAS-DLSupplierDiversity@ct.gov.